Read the terms and conditions that govern your use of Wysor platform and services.
Last updated: December 23, 2024
Last updated: Jan 1, 2025
Wysor, operated by AAA LLC, has adopted these Terms of Service to govern your relationship with us and provide important information about your legal rights. These Terms explain the rules you need to follow when you use our AI agents platform located at Wysor.com and related subdomains, any affiliated web pages we may host, our mobile applications, and any other services we might offer.
The Wysor Platform is an advanced AI agents ecosystem where businesses and individuals can create, deploy, manage, and interact with intelligent AI agents. Our platform provides comprehensive tools for building custom AI agents with specific personalities, capabilities, and expertise areas. We offer secure, scalable infrastructure for deploying and running your AI agents, direct communication through our platform's chat system, programmatic access to agents and platform features via RESTful APIs, integration capabilities for connecting agents to business workflows, insights and performance metrics for agent interactions, and connectors for popular business tools and third-party services.
AI agents created on Wysor can perform various functions including customer service and support, sales assistance and lead qualification, data analysis and reporting, email automation and marketing, educational support and training, healthcare communication and coordination, research assistance and information processing, business process automation, and custom specialized functions based on your specific configuration needs.
We serve different types of users with tailored features. Basic users get access to fundamental platform features and agent interaction capabilities. Business users receive enhanced features designed for commercial applications and team collaboration. Developers get API access and advanced integration capabilities. Enterprise users receive custom solutions, dedicated support, and enterprise-grade security features.
All payments are processed securely through Stripe, our third-party payment processor. When you make payments through Wysor, you agree to Stripe's Terms of Service and Privacy Policy. Wysor does not store or directly process credit card information. By using our Services in any manner, you agree to follow these Terms, including our Privacy Policy, AI Usage Policy, API Terms, and any other terms or policies incorporated as part of these Terms.
To use Wysor, individual users must be at least 18 years of age, while business accounts must be registered by authorized representatives with power to enter binding agreements. All information you provide must be accurate, current, and complete. Impersonation of others or use of false information is strictly prohibited.
For organizations, businesses, or institutional users, your account must be registered by an authorized representative, and your organization is responsible for all activities under the account. You must maintain compliance with applicable business regulations and data protection laws and ensure proper authorization for AI agent deployment in business contexts.
You are responsible for maintaining the confidentiality of your login credentials and are accountable for all activities occurring under your account. API keys and access tokens must be kept secure and not shared with unauthorized parties. Any unauthorized access should be reported immediately, and we recommend regular review of account activity to ensure security.
We reserve the right to request identity verification, business registration documents, or other proof of authorization at any time. Failure to provide requested verification may result in account suspension or termination.
We offer several subscription plans to meet different needs. Our Basic Plan provides a free tier with limited agent interactions, access to basic agent templates, standard chat interface, and community support. Business Plans offer multiple pricing tiers based on usage and features, with increased agent interaction limits, advanced customization options, priority support, and enhanced analytics and reporting. Developer Plans include API access with rate limits based on tier, webhook capabilities, custom integrations, and technical documentation and support. Enterprise Plans provide custom pricing and features, dedicated infrastructure options, premium support and SLAs, advanced security features, and custom contracts.
Subscription fees are charged monthly or annually as you select, with all prices in U.S. Dollars. Subscriptions automatically renew unless cancelled, and you may cancel at any time through account settings. Changes to plans take effect at the next billing cycle. Beyond subscription fees, you may incur usage-based charges for API calls beyond plan limits, AI processing costs for complex operations, additional storage or bandwidth usage, and third-party integration fees where applicable.
You are responsible for applicable taxes on your subscription, and we may collect and remit sales tax where required. International users may be subject to VAT or local taxes. For current pricing information, visit our Pricing Page. We reserve the right to modify pricing with 30 days' notice for existing subscribers.
When you create agents on Wysor, you retain ownership of agent configurations you create and control access permissions and usage rights for your agents. You may delete or modify your agents at any time and determine how your agents process and respond to data. By creating agents on Wysor, you grant us a license to host and operate your agents on our infrastructure, process data through your agents as directed by authorized users, provide analytics and performance metrics, enable platform features and integrations, and facilitate API access to your agents if you enable it.
You are responsible for ensuring agent configurations comply with applicable laws, setting appropriate content filters and safety measures, monitoring agent behavior and performance, updating agents as needed for compliance or effectiveness, and maintaining proper training data and configuration accuracy.
AI agents must not generate harmful, offensive, or inappropriate content, violate intellectual property rights, process data in ways that violate privacy laws, engage in deceptive or misleading communications, or promote illegal activities or harmful behavior. All agents include built-in safety filters and content moderation, and we monitor agent behavior for policy compliance. We automatically suspend agents generating harmful content and provide a user reporting system for problematic agent behavior, along with regular safety audits and improvements.
Agents process data according to your configurations, and you control what data agents can access and process. Data retention and deletion policies apply, along with compliance with applicable data protection regulations and secure processing and transmission of sensitive information.
API access is included with qualifying subscription plans, with rate limits that apply based on your subscription tier. Commercial use requires an appropriate business plan, and API keys are non-transferable and account-specific. You may not exceed your plan's rate limits without prior arrangement, use APIs to compete directly with Wysor services, reverse engineer or attempt to replicate platform functionality, share API keys or account credentials, or use APIs for illegal or harmful purposes.
Integrations must comply with third-party service terms, and you are responsible for data shared through integrations and the security of integrated systems. We may discontinue integrations that violate our policies. Applications using Wysor APIs must comply with these Terms and implement proper error handling and rate limit compliance. Security best practices must be implemented, and user consent is required for data processing through agents.
API documentation is provided as-is, with developer support available based on your subscription tier. You are responsible for maintaining your integrations, and we'll communicate updates to APIs with reasonable notice.
Your AI agents may process various types of data including personal information with proper consent and legal basis, business data and documents, communication records and chat histories, analytics and usage metrics, and integration data from connected services. Our processing principles ensure that agents process only necessary data, use data only for intended agent functions, maintain accuracy with your oversight, implement encryption and secure processing protocols, and retain data only as long as necessary.
You control what data your agents can access, with data processing settings configurable per agent. You have the ability to delete or modify data processing rules, export capabilities for your data, and compliance tools for regulatory requirements. We maintain SOC 2 Type II compliance measures, end-to-end encryption for sensitive data, role-based access controls, audit logs and monitoring, and regular security assessments.
We own all rights to our platform software and infrastructure, AI models and algorithms excluding your training data, user interface and design elements, documentation and support materials, and trademarks, logos, and branding. You may use platform features according to your subscription, access APIs within your usage limits, create agents using provided tools and templates, and integrate with your own systems and applications.
You may not reverse engineer platform technology, extract or replicate AI models, use Wysor technology to create competing services, or violate any intellectual property rights. You retain ownership of data and content you provide, agent configurations and customizations you create, training data and prompts you develop, and business logic and workflows you implement.
When using third-party content, ensure you have rights to any content used in agent training, respect copyright and trademark laws, obtain proper licenses for commercial content, and report intellectual property violations promptly.
Wysor is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We disclaim all warranties including continuous availability or uptime, AI agent accuracy or performance, data processing results, integration reliability, and error-free operation. AI agents may produce inaccurate or inappropriate responses, and results depend on training data and configuration quality. We provide no guarantee of specific business outcomes, and agents may have limitations in understanding context with performance varying based on usage patterns.
To the maximum extent permitted by law, Wysor shall not be liable for direct, indirect, incidental, or consequential damages, lost profits, revenue, or business opportunities, data loss or corruption, service interruptions or downtime, third-party actions or integrations, or AI agent errors or inappropriate responses. Our total liability is limited to the lesser of fees paid to Wysor in the 12 months preceding the claim or $1,000 USD.
We recommend testing agents thoroughly before business deployment, implementing appropriate monitoring and oversight, maintaining backup systems and processes, and considering agent limitations in business planning. You agree to indemnify Wysor from claims arising from your use of the platform or agents, violation of these Terms or applicable laws, infringement of third-party rights, data you provide or agent configurations you create, and business decisions based on agent output.
You must comply with applicable laws and regulations, ensure proper data protection compliance including GDPR and CCPA requirements, obtain necessary consents for data processing, implement appropriate security measures, and maintain required business licenses and permits. Industry-specific requirements include HIPAA compliance for healthcare data, compliance with financial regulations for financial services, FERPA compliance for educational institutions, and adherence to local data protection and AI regulations internationally.
These Terms are governed by Delaware state law, without regard to conflict of law principles. Disputes will be resolved through binding arbitration in Dover, Delaware, administered by the American Arbitration Association under Commercial Arbitration Rules. You agree to resolve disputes individually and waive rights to class action lawsuits.
We may terminate your account for violation of these Terms or policies, non-payment of fees, harmful or illegal use of agents, security threats or violations, or inactivity for extended periods. Termination results in immediate loss of platform access, agent deactivation and removal, data deletion according to our retention policy, outstanding fees remaining due, and no refund for prepaid services except as required by law.
You may voluntarily terminate by cancelling your subscription through account settings or requesting account deletion via support. Data export is available before deletion, and outstanding obligations remain in effect. We provide a 30-day grace period for data recovery, with permanent deletion after the grace period, backup retention for legal compliance, and business data returned according to agreements.
We may modify these Terms at any time, with material changes requiring 30 days' notice. Continued use constitutes acceptance, and previous versions are available upon request. Platform features may be modified or discontinued, with API changes communicated with reasonable notice. We make efforts to maintain backward compatibility where possible and provide migration assistance for significant changes.
For questions about these Terms or to report violations, use our contact form at wysor.com/contact, email support for urgent issues, contact our partnerships team for business inquiries, or reach our legal department for legal notices.
These Terms constitute the entire agreement between you and Wysor, superseding all prior agreements. If any provision is unenforceable, the remaining provisions continue in full effect. Wysor may assign these Terms, but you may not assign without written consent. Neither party is liable for failures due to causes beyond reasonable control.
Company Information: Wysor AAA LLC 8 The Green STE A Dover, DE, 19901
Last Updated: January 1, 2025 Wysor is a trademark of AAA LLC. All rights reserved.